We're here to help. We've compiled a list of the most frequently asked questions for your convenience. If you cannot find an answer to your question below, just get in touch and we'll be happy to help you :)
Shipping
Where do you ship to?
We ship to almost every country in the world and have customers in over 50 countries (we don't currently ship to: South Africa, China and United Arab Emirates, and more).
Where do you ship from?
Our prints and hanging frames are shipped by us from our studio in downtown Frederick, MD, USA.
Full frames are shipped by our friends Timber Haze Co from their artisan wood-shop in Alabama.
Will my entire order ship together?
Your art prints may arrive in different packages.
We ship large art prints in tubes (anything larger than 11" x 14") and smaller art prints in sturdy envelopes. Additionally, if you order a large quantity of prints we may separate them into multiple packages. We do this to ensure each print arrives in the best possible condition.
This is at no additional cost to you. Please allow a few days for your order to fully arrive.
What does shipping cost?
We offer Free Standard Shipping on orders over $100 (USA only).
All other orders we offer flat rate shipping. US orders can also upgrade to priority shipping.
| USA Standard |
$5 flat rate (free shipping over $100)
|
| USA Priority |
$10 flat rate |
| Canada |
$20 flat rate |
| United Kingdom |
$25 flat rate |
| Australia |
$30 flat rate |
| International |
$25 - $30 flat rates (depending on location) |
How long does shipping take?
Prints & Hanging Frames
Prints and Hanging Frames are shipped via USPS. Please allow 2-3 business days for orders to be processed after your purchase is complete.
Domestic Standard Shipping (within the USA)
5-10 business days
Domestic Priority Shipping (within the USA)
2-5 business days
International Shipping (varies by country)
3-6 weeks (customs processing times vary)
Our team works hard to get your order processed and shipped to you as quickly as possible. We typically ship out most orders within 24 hours. However, please note that during the holiday season processing and shipping times may be slightly longer due to increased volume orders for both us and the postal service.
Full Frames
Full Frame orders are shipped via UPS. Please note this product will ship within 4-6 weeks of placing your order.
Once the frame has been handcrafted for your print, it should take about a week to deliver.
Can I send prints in my order to 2 different addresses?
No, we can only send prints to one address. If you'd like to ship to 2 different addresses, you'll need to place 2 orders.
I have very specific delivery instructions. What do I do?
Unfortunately we are unable to handle these types of requests. If you require specific delivery instructions, you must submit this request to the carrier directly after your order is placed.
For all prints and hanging frames, you can contact USPS here.
For full frames, you can contact UPS here.
I live outside of the USA, will I be charged additional customs fees or import taxes?
Most likely, but not always. Each country has different regulations on how they handle imported goods. We suggest checking out a Duty Calculator to get an estimate of what you will be charged when your package arrives. We do not pre-pay or cover any import fees.
Can I track my order?
Once your order has been shipped, you will receive an email with a USPS or UPS tracking link. Please allow up to 24hrs for the link to activate. For international orders, once the package leaves the US, the tracking links may not update but the package is still on its way.
Orders
Can I change my order?
If you need to change your order — please send an email within 12 hours to support@Godsfingerprints.co. We cannot guarantee changes after that time frame, as we strive to send out packages promptly. Unfortunately once the items have shipped changes cannot be made.
Are your prices in USD?
Yes, all our prices are in USD. We recommend checking the current exchange rate to get the best idea of what you’ll be charged in your currency.
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard, and American Express. We also accept direct payments through PayPal.
Do you sell Gift Cards?
Yes, you can purchase them here.
Returns & Exchanges
What is your return policy?
We want you to be 100% satisfied with your purchase. If you are not satisfied with your purchase for any reason—please contact us and we will make things right.
For further details on our refund policy please click here.
What if my order is damaged?
In the rare case that your product is damaged, we will ship you out a replacement at no additional cost. Simply email our Customer Happiness team a photo of the damaged product at support@Godsfingerprints.co.
What if my order gets lost in the mail?
If your order gets lost in the mail, we will ship you out a replacement (or issue a refund) at no additional cost.
Products
Where are your products made?
We are committed to ensuring all our products are produced ethically and with excellence. That's why all our products are printed and produced in the USA.
What type of paper do you use?
We use high quality art paper for all our prints. It varies on the print, but they range from 60-90lbs weight (thickness), which gives them a substantial feel in your hand. Please see product descriptions for more details.
What type of printing process do you use?
We work closely with artisan printers to print all our letterpress, foil and screenprint editions, ensuring every print is produced at the highest quality possible. We print all our watercolor artworks as giclée prints and do that in-house at our studio.
Do you offer framing options?
Yes, we offer walnut frames for several editions of our GOD'S FINGERPRINT® artwork. These are full frames which are handmade and custom built by our friends at Timber Haze Co.
We also offer hanging frames in 17" and 19", which you can purchase here. These frames fit all our 16" x 20" and 18" x 24" prints respectively.
Will the Limited Edition be available again?
Once a limited edition is gone, it's gone forever. We will never re-release a limited edition in the same size or translation. However, we may offer the same artwork in a unique and different edition in the future, (ie different size, translation, foil color).
Miscellaneous
How do I flatten my art print?
Framing your art print will naturally flatten the print. However, if you want to flatten it before doing this, we recommend laying it flat under heavy objects for several days.
I would like to see your products in my shop. Do you sell wholesale?
Not at the moment, but we are considering it for the future. If you'd like to be notified when that happens, you can sign up here to the waitlist.
Can you create custom artwork for me or my store?
We are truly honored you would ask. However, we are not taking any custom commissions at this time. It's something we may offer in the future. You can subscribe to our newsletter or follow us on Instagram if you'd like to be the first to know.
