Frequently Asked Questions

We ship to almost every country in the world and have customers in over 65 countries.

However, due to postal limitations we don't currently ship to: South Africa, China and United Arab Emirates (and more)

Our prints and hanging frames are shipped by us from our studio in downtown Frederick, MD, USA.

Full frames are shipped by our friends Timber Haze Co from their studio in Alabama. 

Your art prints may arrive in different packages.

We ship large art prints in tubes (anything larger than 11" x 14") and smaller art prints in sturdy envelopes. Additionally, if you order a large quantity of prints we may separate them into multiple packages. We do this to ensure each print arrives in the best possible condition.

This is at no additional cost to you. Please allow a few days for your order to fully arrive.

We offer Free Standard Shipping on orders over $100 (USA only).

All other orders we offer flat rate shipping. US orders can also upgrade to priority shipping.

• USA Standard - $5 flat rate (free over $100)
• USA Priority - $10 flat rate
• Canada - $20 flat rate
• United Kingdom - $25 flat rate
• Australia - $30 flat rate
• International - $25 - $30 flat rates

Prints & Hanging Frames
Prints and Hanging Frames are shipped via USPS. Please allow 2-3 business days for orders to be processed after your purchase is complete.

Domestic Standard Shipping (within the USA)
5-10 business days

Domestic Priority Shipping (within the USA)
2-5 business days

International Shipping (varies by country)
3-6 weeks (customs processing times vary)

Our team works hard to get your order processed and shipped to you as quickly as possible. We typically ship out most orders within 24 hours. However, please note that during the holiday season processing and shipping times may be slightly longer due to increased volume orders for both us and the postal service. 

Full Frames
Full Frame orders are shipped via UPS. Please note this product will ship within 4-6 weeks of placing your order. 

Once the frame has been handcrafted for your print, it should take about a week to deliver. 

No, we can only send prints to one address. If you'd like to ship to 2 different addresses, you'll need to place 2 orders.

Unfortunately we are unable to handle these types of requests. If you require specific delivery instructions, you must submit this request to the carrier directly after your order is placed. 

For all prints and hanging frames, you can contact USPS here.

For full frames, you can contact UPS here.

Most likely, but not always. Each country has different regulations on how they handle imported goods. We suggest checking out aDuty Calculatorto get an estimate of what you will be charged when your package arrives. We do not pre-pay or cover any import fees.

Once your order has been shipped, you will receive an email with a USPS or UPS tracking link. Please allow up to 24hrs for the link to activate. For international orders, once the package leaves the US, the tracking links may not update but the package is still on its way.

If you need to change your order — please send an email within 12 hours tosupport@Godsfingerprints.co. We cannot guarantee changes after that time frame, as we strive to send out packages promptly. Unfortunately once the items have shipped changes cannot be made.

We accept major credit cards such as Visa, MasterCard, and American Express. We also accept direct payments through PayPal.

Yes, you can purchase them here.

We want you to be 100% satisfied with your purchase. If you are not satisfied with your purchase for any reason—please contact us and we will make things right.

For further details on our refund policy please click here.

In the rare case that your product is damaged, we will ship you out a replacement at no additional cost. Simply email our Customer Happiness team a photo of the damaged product at support@Godsfingerprints.co.

If your order gets lost in the mail, we will ship you out a replacement (or issue a refund) at no additional cost.

We are committed to ensuring all our products are produced ethically and with excellence. That's why all our products are printed and produced in the USA.

We use high quality art paper for all our prints. It varies on the print, but they range from 60-90lbs weight (thickness), which gives them a substantial feel in your hand. Please see product descriptions for more details. 

We work closely with artisan printers to print all our letterpress, foil and screenprint editions, ensuring every print is produced at the highest quality possible. We print all our watercolor artworks as giclée prints and do that in-house at our studio.

Yes, we offer walnut frames for several editions of our GOD'S FINGERPRINT® and Promises of God artworks. These are full frames which are handmade and custom built by our friends at Timber Haze Co. 

We also offer hanging frames in 17" and 19", which you can purchase here. These frames fit all our 16" x 20" and 18" x 24" prints respectively. 

Framing your art print will naturally flatten the print. However, if you want to flatten it before doing this, we recommend laying it flat under heavy objects for several days.

Not at the moment, but we are considering it for the future. If you'd like to be notified when that happens, you can sign up here to the waitlist.

We are truly honored you would ask. However, we are not taking any custom commissions at this time. It's something we may offer in the future. You can subscribe to our newsletter or follow us on Instagram if you'd like to be the first to know.